Nabor FAQs
Use your GPS app or map based app to find the address. You can also try googling the address or facility name. If you're still stuck, contact the Client or their listed contact for help.
If you know that you will be late for a visit, call the Client or the contact as soon as possible (do not call Naborforce). The Client or the Client’s contacts are the ones that need to know how late you will be and when they can expect you.
We can't guarantee it, but the Client will need to make you a favorite and if you have your availability in the app for the time of the visit there is a great chance you will get matched!
The Client will need to set up recurring visits and request you as their Nabor. We will confirm with you, then you will need to add recurring availability for that visit time. If you don't set up your availability you will not get matched on those visits.
Clients are not required to provide visit details - sometimes a great visit is just visiting with the Client and finding ways to make yourself useful. However, during your confirmation call, you can ask the Client to share any details that they can.
You can always tell your Client you are unable to perform the tasks they are asking you to. That being said, if you feel something is out of our scope of services and is not addressed in the Naborforce Way, you can always help your Client find an alternative who can perform the service.
During your confirmation call the day before would be a great time to clarify what you can and cannot do for the Client.
Please call the Client or the Client contact and coordinate a time to return it to them. Please remember to check your car before leaving to ensure the Client hasn’t left anything. You will be responsible for returning any items to the Client. If you have already completed the visit in the Nabor app, you can check your email confirmation for the Client’s phone number.
During your confirmation call the day before the visit, you can ask the Client any questions that you have. Naborforce does not have any more information than what is listed on the visit.
Yes, that is okay. We do ask that Clients try to notify us in advance if another adult will be accompanying them so that Nabors can be sure to have ample room in their car. We do not, however, allow anyone under the age of 18 to participate on visits.
No. We are there to help the Client, having your pet or family member there could be a distraction as well as a safety issue.
Remember, that your radius is "as the crow flies" so there may be a slight variance in what you have set as your radius and the actual driving distance. If you find you are consistently matching to visits outside of your radius, please reduce your radius in the app. For a specific visit, if you are unable to go, please cancel in the app and email Naborforce if you wish to be marked as not a fit for that Client.
Please note that push notifications may be outside of your radius so it is important to check that you are comfortable with the distance before accepting.
Please use your best judgment regarding weather and safety. If you anticipate an issue, please cancel via the app as soon as possible. It may also be advisable to have the Client confirm that the visit will still take place during your confirmation call.
We start matching visits 5 days in advance, so a good rule of thumb is to add your availability at least a week in advance. Adjusting your preferences, like radius, number of visits in a day and length of visits, should also help you get matched to more visits.
Try calling the Client and then the Client contact. Wait at least 10 minutes and then end the visit, complete the Post Visit Report and leave. Please include a note in the Post Visit Report.
At the end of the visit when you are doing your Post Visit Report just double the time and the mileage that you drove while on the visit.
Please contact the Client’s contact. Naborforce does not provide care management. You can always add notes after the visit in the Post Visit Report, but remember the Client has the ability to see these.
If the Client is asking for things out of scope please email us at [email protected]. If you are generally concerned about the health of a Client, you should contact the Client’s contact first and let them know your concerns.
Make sure that you are using the correct app! The Nabor app is the white app with the pink N and says "Nabor" underneath. The pink app is for Clients. You will not have access to the app until you are fully onboarded with Naborforce. Check for an email with the subject line “Welcome to the Naborhood!”
If you find that your Nabor app is lagging or not working, simply uninstall and reinstall. That should do the trick.
No problem. When you remember or are able to, go ahead and start your visit. When the visit is over, you can complete the Post Visit Report and manually add and confirm your mileage and time. Usually this happens in places with bad cell phone service, so just wait until you have service to try again. There is no need to email Naborforce.
No problem. Once the visit is complete, you can continue with the Post Visit Report and manually add and confirm your mileage and time.
No problem. When you are able to, go ahead and start or stop your visit. When the visit is over, you can complete the Post Visit Report and manually add and confirm your mileage and time.
Sometimes when you are on a visit and go out of cell service, the mileage will not track. That is okay! Simply adjust the mileage in the Post Visit Report. Remember, we only reimburse mileage on the visit - not to and from the visit.
That is okay! Our Clients are independent adults and don't always need a contact listed.
That means the visit has been canceled. You should have received an email as well. If the visit no longer shows up in your app, you do not need to go on the visit. Please note there are many reasons why visits are canceled and Naborforce does not often know the reason.
Someone else accepted the visit before you. Keep an eye out for the next one!
Please cancel in the app ASAP. Remove yourself from the visit in the app by opening the visit from your dashboard and hitting the “need to cancel?” button. Follow the instructions so that our system can start searching for another Nabor right away. Please DO NOT email us as we will not see it right away and it will likely result in the visit going unfilled.
When you upload your expenses they go into a queue for review. We typically approve expenses within 2 business days.
DO NOT attempt to pick the Client up. If the Client cannot get up on their own, the preferred protocol is to call 911. Should the Client appear okay and insist on contacting an emergency contact first, that is acceptable. If the Client insists on you providing help, DO NOT pick them up - you must remind them that we are not trained and cannot put them at risk. If a Client falls during a visit you will need to fill out an incident report, email Naborforce at [email protected] and include URGENT FALL in the subject line.
Call 911 and stay with the Client until medical professionals arrive. Do not try and pick up the Client if they have fallen. You should also call the Client’s contact and let them know what has happened.
Remove yourself from the visit in the app by opening the visit from your dashboard, hitting the“need to cancel?” button as soon as possible. Follow the instructions so that our system can start searching for another Nabor right away. Please DO NOT email us as we will not see it right away and it will likely result in the visit going unfilled.
Remove yourself from the visit in the app by opening the visit from your dashboard, hitting the“need to cancel?” button as soon as possible. Follow the instructions so that our system can start searching for another Nabor right away.
If the visit is supposed to start within 30 minutes, you should call the Client and let them know. Please DO NOT email us as we will not see it right away and it will likely result in the visit going unfilled.
Remove yourself from the visit in the app by opening the visit from your dashboard, hitting the“need to cancel?” button as soon as possible. Follow the instructions so that our system can start searching for another Nabor right away. Please do NOT email us as we will not see it right away and it will likely result in the visit going unfilled.
Do NOT remove yourself from the visit in your Nabor app. That does not cancel the actual visit and will trigger the scheduler to find another Nabor. Please explain to the Client that they need to cancel in their online account or by calling Naboforce (844-696-2267). You can also email us at [email protected] and we can correct it during normal business hours if the Client was unable to cancel.
Do NOT remove yourself from the visit in your Nabor app. That does not cancel the actual visit and will trigger the scheduler to find another Nabor. Please explain to the Client that they need to cancel in their online account or by calling Naboforce (844-696-2267). You can also email us at [email protected] and we can correct it during normal business hours if the Client was unable to cancel.
This is completely dependent on your schedule. If the Client would like you to stay longer and it works for you, that is fine! Be sure to read the Client details, however. Sometimes there are instructions to only stay for the requested time.
Please use the link provided in an email with the subject “Your document(s) have expired” to upload the requested documents. Once you click on the link it will tell you exactly what documents have expired. Please note these need to be in JPG (picture) format. We do not accept PDFs.
Please use the link provided in an email with the subject “Your document(s) have expired” to upload the requested documents. Once you click on the link it will tell you exactly what documents have expired. Please note these need to be in JPG (picture) format. We do not accept PDFs. If all else fails, you can email them to us at [email protected].
Email Naborforce to let us know and we will set up a time to call you and update it! For security reasons, NEVER email us your actual banking information.
Nabors are paid for the prior month’s earnings via ACH on the 5th of each month, or the closest business day prior to the 5th if it falls on a weekend or a holiday.
Clients are independent adults and are not required to have a contact.
Naborforce has until January 31st to file the 1099s with the IRS. You will receive your 1099-NEC after that. Naborforce sends both an emailed copy to the email address on file, and a paper copy to the address on file. The email copy of the 1099 will not come from Naborforce, it will come from [email protected]. In order to be eligible for 1099 you must have been paid over $600 excluding mileage and expense reimbursements in the previous year.
No, you are not an employee of Naborforce.
Please verify that you met the income threshold. To receive a 1099, you must have been paid over $600 excluding mileage and expense reimbursements in the previous year. If you did meet the income threshold and have not seen the 1099, please check your spam for an email from [email protected].
Please review the Naborforce Way as it covers many topics. You may also email us at [email protected], however it can take up to 2 business days to respond.